1. Subscription Service
Service Description
- This service includes online content and features provided on a monthly or annual subscription basis.
Subscription Cancellation and Refund
- Cancellation Timing
- You may cancel the subscription service at any time.
- A full refund is available if you cancel within 7 days of payment and have not used the service.
- If the service has been used, the paid subscription fee is non-refundable.
- Cancellation Method
- You can cancel directly through your account settings or by contacting our customer service.
Compensation for Service Disruptions
- If the service is unavailable for more than 24 hours due to our responsibility, you may receive a refund or an extension of the subscription period proportional to the downtime.
Automatic Renewal
- Subscriptions are automatically renewed.
- If you do not wish to renew, please ensure you cancel the subscription before the next billing date.
- We will notify you of the upcoming renewal and provide cancellation instructions via email or text message before the subscription renewal date.
2. Product Sales
Exchange and Return Application Period
- You may request an exchange or return within 7 days of receiving the product.
Conditions for Exchange and Return
- If the product is defective or faulty:
- Exchanges or refunds are available within the legal warranty period from the date of receipt for any defects or initial faults found after receiving the product.
- If the delivered product is different from the ordered product.
Conditions Where Exchange and Return Are Not Possible
- Customer’s Responsibility:
- If there is damage or a decrease in product value due to use.
- If components or gifts are missing.
- In Case of Change of Mind:
- If the product’s packaging has been opened or used, leading to a decrease in product value.
- Time Lapse:
- If the request for exchange or return due to a change of mind exceeds 7 days from the date of receipt.
- Others:
- In cases that fall under the restrictions of withdrawal of subscription as stipulated by the “Consumer Protection in Electronic Commerce Act” and other related laws.
Exchange and Return Procedure
- Application Method
- You can apply by contacting our customer service via phone or email.
- Please provide your order number, reason for return, etc., when applying.
- Return Method
- Please return the product using the courier service designated by us.
- If you return the product arbitrarily, additional costs may occur, which will be borne by you.
Shipping Cost Responsibility
- In Case of Defect or Wrong Delivery
- We will bear the round-trip shipping costs.
- In Case of Change of Mind
- You will be responsible for the round-trip shipping costs.
- You will also be responsible for any depreciation costs incurred due to a decrease in product value.
Refund Processing
- Refunds will be processed within 7 business days after the returned product arrives and its condition is confirmed.
- For credit card payments, the refund schedule may vary depending on the card company’s policy.
3. Customer Obligations
Information Provision
- You must provide accurate contact information and address when requesting an exchange or return.
- You are responsible for any disadvantages caused by providing incorrect information.
Product Management
- Please check for any anomalies immediately after receiving the product.
- When returning a product, please package it securely to prevent damage during transit.
- If you discover any hidden defects or initial faults, please notify us immediately.
4. Other Matters
Disclaimer
- We are not responsible for delays or inability to provide services due to force majeure events such as natural disasters.
- In such cases, we will notify you promptly and do our best to minimize any inconvenience.
Dispute Resolution
- In case of any disputes related to this refund policy, the competent court will be determined according to relevant laws.
Privacy Protection
- Personal information collected during the exchange and refund process will not be used for purposes other than those intended and will be handled securely in accordance with our Privacy Policy.
- For more details, please refer to our Privacy Policy.
Legal Compliance
- This refund policy complies with the “Consumer Protection in Electronic Commerce Act” and the “Act on the Regulation of Terms and Conditions,” among other relevant South Korean laws.
- In case of changes in legislation, the updated laws will take precedence.
Policy Changes
- We may modify or change this refund policy as necessary, and any changes will be announced on our website at least 7 days in advance.
- However, if the changes are unfavorable to the customer, we will announce them at least 30 days in advance, and the changes will not be applied retroactively.
